Andrei Zubenko

Angestellt, Operations Manager, Devexperts

Fähigkeiten und Kenntnisse

AI for Business
AI for Business Analysis
AI Software Development
AI for Leadership
Artificial Intelligence (AI)
AI for Management
Artificial Intelligence for Business
Corporate Finance
AI Prompting
Break-even Analysis
Cost Control
Decision-Making
Business Decision Making
Critical Thinking
Exceeding Customer Expectations
Cross-functional Team Leadership
Business Development
Inventory Management
Customer Communication
Executive Operations Management
Business Operations
It manager
Customer Satisfaction (CSAT)
Finance
Business Process Improvement
IT Operations
Customer Service
Business Process Mapping
Financial Modeling
IT sales
Customer Support
Cash Flow Management
Financial Statement Analysis
ITIL
Lead Change
Daily Operations Management
Financial Statements
Operational Control
Leadership
ITIL Certified
Data-driven Decision Making
Operational Excellence
Generative AI
Leadership Development
ITIL Process Implementation
Operational Execution
GPT-4
Organizational Strategy
Lean Operations
ITSM
Help desk manager
Lean Six Sigma
Pricing Strategy
Operational Strategy
Kaizen
Management
Process Creation
Relationship Building
Operations Management
Large Language Models (LLM)
Root Cause Analysis
Microsoft
Product Management
Operations Support
Microsoft Excel
Product Road Mapping
Oracle
Strategic Leadership
Service Delivery
Organizational Change Management
Strategic Planning
Natural Language Processing (NLP)
Service Delivery Management
Product Strategy
Organizational Design
Strategy Execution
Objectives and Key Results (OKRs)
Service Desk
Prompt Engineering
Organizational Leadership
Supply Chain Management
Service-Level Agreements (SLA)
Quality Management
Transformer Models
Team Leadership
Ratio Analysis
Six Sigma
Work Processes
Reasoning Skills
Team Management
Software as a Service (SaaS)
Менеджмент
Teamwork
Stakeholder Management
Управление командой
Technical Support
Statistics
TensorFlow
Thinking Skills

Werdegang

Berufserfahrung von Andrei Zubenko

  • Bis heute 6 Jahre und 3 Monate, seit Mai 2020

    Operations Manager

    Devexperts

    Direct management: L2, L3 (SRE) – management through team leads. Process interaction with departments: accounting, development, PMO, product team, customer success. Responsibilities: – Forming and developing Support teams (L2, L3) – Implementing ITIL practices (incident, problem, service request, delivery management) – Resource planning for strategic product development – Building and optimising business processes – Implementing a data-driven/AI approach – Participating in pre-sales processes an

  • 4 Monate, Feb. 2020 - Mai 2020

    Application support manager

    Gloria Jeans

  • 5 Jahre und 4 Monate, Sep. 2012 - Dez. 2017

    Information Technology Support Manager

    DBI LLC

  • 5 Jahre, Sep. 2007 - Aug. 2012

    Oracle Database and Application Administrator

    DBI LLC

Ausbildung von Andrei Zubenko

  • 2003 - 2008

    Master's degree

    Don State Technical University

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