Andrew Mumford

I actively coordinate between various cross-functional teams (Support, Engineering, Product Management) when working to resolve escalated customer issues. Managing customer relationship and expectations in order to maintain customer satisfaction is a key part of my role. Technical skills: Sybase database products: o ASE 12.5.x , 15.x o IQ 12.6 – 12.7 , 15, RAP (Risk Analytics Platform) o Open Client / Software Development Kit 12.5x & 15 Unix & Windows administration & troubleshooting

Promoted to Alliance Engineer in 2009, I became responsible for the post sales support of several of Sybase’s Top Account customers, primarily in the financial sector.

Technical Consultant in a development support role on the deployment, maintenance and support of their e-business J2EE test platforms. The Role involved administering J2EE Application Server platforms in a WINDOWS Server environment. Automating maintenance and deployment, as well as putting in place procedures in order to facilitate the rapid deployment of new software releases for quality testing on these platforms.

IT Consultant on the deployment and support of IBM customised monitoring solutions, built on the extensive range of IBM Tivoli products. This involved working in the following roles: 1. Project manager & co-ordinator: - Single Point of Contact responsible for several global customers. - Responsible for monitoring infrastructure deployment & maintenance for these customers using Tivoli & BMC Patrol. Delegating deployment/routine maintenance of this infrastructure to remote support teams.

Support Engineer - Electronic Support Centre (ESC) at Hewlett Packard (Grenoble, France)