Andrew Pacla
Angestellt, IT Project Manager, Vorwerk Gruppe
Dortmund, Germany
Timeline
Professional experience for Andrew Pacla
Current 1 year and 7 months, since Dec 2021
Service Manager - Business Support & CSI - Global IT Infrastructure
Vorwerk GruppeBusiness Support & CSI, for the process design, implementation, process compliance and continuous improvement of processes in alignment with other process owners service managers to drive quality of service operations across all suppliers. Establishing, executing, reviewing and adapting process KPIs measuring the process outputs as well as the process capability and performance
Current 3 years and 9 months, since Oct 2019
Service Level Manager
Osudio SQLI
managing Digital Continuity Services DACH Region Definieren der SLA, Budgetverantwortung, SLA Reportings, Projekt-, Incident-, Change- und Problem Management
1 year and 2 months, Sep 2018 - Oct 2019
Service Delivery Manager
Truphone
managing Product & Operations, Fields Ops Germany Onboarding komplexer Enterprise Klienten, Reportings, Budgetverantwortlichkeit, Projekt-,Incident-,Change- und Problem Management
3 years and 8 months, Dec 2014 - Jul 2018
Senior Service Manager
tyntec
1 year and 1 month, Dec 2013 - Dec 2014
Service & Support Manager
tyntec
3 years and 3 months, Oct 2010 - Dec 2013
Technical Operations Manager
tyntec
1 year and 10 months, Jun 2008 - Mar 2010
Verkaufsberater & Verkaufstrainer (mobiles Internet, Konfiguration..)
The Phone House Telecom GmbH
1 year and 8 months, Sep 2006 - Apr 2008
Store manager & Verkaufstrainer (speziell für Nokia Produkte)
dug Nokia telecom AG (debitel-mobilcom)
Teamführung, Erfüllung der monatlich festgelegten Umsatzziele, Beratung und Verkauf, Vertragsabwicklung, Reklamationsbearbeitung, Verkaufstrainer für mehrere Filialen in NRW
Educational background for Andrew Pacla
2015 - 2015
IT-Servicemanagement
Axelos Global Best Practise Bildungsmanagement
3 months, Aug 2010 - Oct 2010
Fachberater im Vertrieb
Fortbildungseminare Kurszeit GmbH Duisburg (Kursleiterin Branka Ternegg)
Betriebswirtschaftslehre
Höhere Berufsfachschule für Wirtschaft und Verwaltung in Ahlen NRW
BWL VWL Informatik
Languages
German
First language
English
Fluent
Turkish
Basic
Tagalog
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Kapanpangan
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