Andrii Machikha

• Implement daily operations aligned with regional goals and the company strategy, optimise planning activities and coordinate teams to enhance business efficiency. • Manage assigned markets’ performance and P&L, ensuring stable operations by assessing risks, formulate contingency plans, and develope marketing strategies. • Supervise and control local functions and business processes, achieving 21% increase in operational efficiency by streamlining activities and improving cross-functional collaboration.

• Developed and executed an expansion strategy for LatAm and Africa markets, doubling company revenue within 1,5 years. • Improved processes in Customer Success, Operations, and interdepartmental cooperation, resulting in a significant increase in satisfaction rates. • Served as a connector in a cross-cultural cooperation of Teams in Africa & LatAm with Teams in the HQ. • Developed an onboarding program for new employees, enhancing team integration and performance.

• Managed Teams of 80, responsible for the retail sales channel & developing the KAM discipline, enhancing customer success and cross-selling strategies. • Developed a Team of Account Managers who built and maintain productive business relations with Accounts. • Jointly responsible for marketing strategy and implementation of the Amway opportunity brand in Ukraine with over 200K distributors. • Developed a business protection plan during Covid, maintaining YOY sales and ensuring client base stability.

• Led, trained and coached the team of 16, ensuring thorough knowledge of Amway products and processes, resulting in 30% of the team being promoted to other roles within the company. • Managed the team that provided customer service to over 200K clients, maintaining a customer satisfaction rate of at least 93%. • Developed and implemented strategies to enhance customer service, contributing to the department’s transformation into a talent foundry for other departments.

Organization and coordination of activities aimed at effective and professional service of Amway Business Owners, in accordance with internal procedures, Amway Sales & Marketing Plan, and Code of Ethics

Meeting and greeting clients, answering phone calls, sorting and distributing post

specialisation in Marketing