Dr. Andy Williams
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Andy Williams
- Current 9 years and 7 months, since Dec 2016
Business Consultant
LILA Management Services
- 1 year and 2 months, Nov 2015 - Dec 2016
Executive Director (CIO)
Laureate Education
Chief Information Officer
- 1 year and 11 months, Dec 2013 - Oct 2015
Director Technical Solutions
LILA Management Services
Managing complex projects to optimise performance, processes and customer experience
- 2 years and 10 months, Mar 2011 - Dec 2013
Chief Information Officer
Orange Russia and CIS
Information Technology, Operations, Business Transformation, PMO
- 3 years and 2 months, Feb 2008 - Mar 2011
Director B2B CRM & CEM
Orange / France Telecom Group
Review and improvement of Orange country sales and customer services processes Implementation of O-CRM - Sales Force Automisation, Email Management, Campaign Management, Knowledge management Implementation of A-CRM - Customer Datamart, Datamining tools, Project management System integration of A and O CRM systems into Orange countries Business Customer Insight Data mining and analysis Business Process review and re-engineering Group harmonisation of CRM systems and tools
- 3 years and 9 months, Jun 2004 - Feb 2008
Director B2B Channel Operations & Customer Service
Orange Communications
Manage Business Customer Service and 2nd Line Technical support B2B Sales Channel Management Programme Management Finance planning & Budgeting Customer loyalty and retention Quality and Service Management
Quality Improvement Internal Audit Supply and Process Audit Process development and implementation Network Cost Optimisation Change Management Service Delivery and Support
- 11 years and 1 month, Dec 1989 - Dec 2000
Senior Officer
Ministry of Defence
From junior to senior officer
- 9 years and 5 months, Aug 1980 - Dec 1989
Non-commissioned officer
Ministry of Defence
Military intelligence Business Analysis
Ausbildung von Andy Williams
- Current 10 years and 11 months, since Aug 2015
Business Administration
Walden University
- 7 months, Nov 2003 - May 2004
Internal Audit
University Saint Gallen
- 2 years and 10 months, Aug 1998 - May 2001
General Management
The Open University
Strategy Financial Management Human Resource Management Organisation structures Project Research
- 5 months, Aug 1995 - Dec 1995
Operations Management
Senior Military Academy
Strategy Leadership Environmental analysis
- 1 year, Jan 1989 - Dec 1989
Officer Training
Royal Military Academy
Leadership Operations management Strategy Management skills International Affairs
Sprachen
German
C1 (Fließend)
English
C2 (Verhandlungssicher / Muttersprachlich)
French
C1 (Fließend)
Russian
A1-A2 (Grundkenntnisse)
XING Mitglieder mit ähnlichen Profilangaben
XING – Das Jobs-Netzwerk
Über eine Million Jobs
Entdecke mit XING genau den Job, der wirklich zu Dir passt.
Persönliche Job-Angebote
Lass Dich finden von Arbeitgebern und über 20.000 Recruiter·innen.
21 Mio. Mitglieder
Knüpf neue Kontakte und erhalte Impulse für ein besseres Job-Leben.
Kostenlos profitieren
Schon als Basis-Mitglied kannst Du Deine Job-Suche deutlich optimieren.