Anett Zimmermann

Operational running incl. planning ahead, out-of-the-box-thinking, troubleshooting, trip & transfer logistic, budgeting, cash management, material administration, reservation and booking of required services, customer relations management, complaint management, training of seasonal staff and their supervision/coaching/line management throughout the season, product development and product management, quality management & updating various social media platforms

Classification of incoming e-mail complaints to the Australian Ombudsman for telecommunications in Melbourne

First call resolution for inbound calls for an Australian reward programme, based in Melbourne, Australia

Outbound customer acquisition for an Australian electricity supplier, based in Melbourne, Australia

Assistant to the project manager, administration and invoicing for a facility management portfolio

Responsible for guest relations and their entertainment in a family holiday resort