Dipl.-Ing. Anil Urkmez

Deployment of problem solving process (8D, 6 Sigma) within organization. Coordinating problem solving activities for customer claims (0-km, process, field) & process improvements Regular status reporting of problem solving activities to Top Management. Coaching problem solving team leaders & tracking of activities.

Leadership of customer complaints & problem solving teams Quality release Cost Saving Projects/ Small Product Projects/ Production Process Changes/ In-House Produced Parts Appliance/ part test planning, evaluation of test results, release decision making Plan & perform process audits, track actions Utilization of quality methods and lean tools (SPC, FMEA, 8D, 6 Sigma, Poka Yoke etc.) Strong cooperation with headquarter (DE)

Monitor key external quality indicators and provide regular reports to Factory Management Problem solving activities to reduce customer complaints, quality costs, critical to safety cases, appliance exchanges Coordination root cause analysis activities Provide aftersales solutions for field failures Perform statistical data analysis ISO 9001 Quality Management System Representative Perform ISO Audits, track actions and effectiveness, deploy QMS in the organization

Lead R&D Process improvement, Automation, New Product projects Manage and coordinate project design, protoype, test & launch phases Perform feasibility studies, design optimization activities Manage project budgets and prepare financial analysis reports for top management Research and monitor existing client base and industry developments and identify potential new opportunities