Anita Joy Jacob

Responding to customers enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction Manage the resolution process for customers relating to data and applications of a particular product Track enquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction Proactively contribute to the team and the achievement of its goals

Worked as Senior Process Specialist for the process called Field Touch Operations to analyze the accuracy of client’s data in accordance with the internal policies and validate it through a set of sources in order to develop an optimum value. Worked as a backup Lead for Philippines & Turkey operations. Worked as an Output Quality Measurement analyst for the process. Studying and examining attributed information wherever needed and enhancing the quality of maps.

Involved in updating business enterprises on to Google Maps. Involved in all pilot projects of transcriptions such as Fast Track, U.S. Coverage Evaluation, US Calling, Brazil Transcriptions, Philippines Transcriptions, etc.