Anja Flohr-Neumann

• Prioritize and set up purchase orders on software systems such as Ariba and Oracle. • Contact customers to clarify or provide information as necessary to obtain acceptable substitute product or sourcing information. • Respond to procurement related inquiries (supplier and client) as well as quality or sevice issues. • Resolve issues with the supplier, internal customer, or others as applicable. • Support market with Invoices on hold issues.

- Providing customer service and sales support to Google's advertisers/ publishers. - Managing and optimizing AdWords campaigns in order to ensure full delivery - Providing strategic advices and help solving technical issues by working closely in a consultative role with key clients (including escalations and troubleshooting) - Planning and managing large portfolios of business.

- Answering questions by phone or email. These questions cover all such schemes operated by DR CAP subsidies and licenses, identification and registration of farm animals, Payment and settlement. - Responsible for the daily email. I determine based on the amount of e-mails if more or less people should be scheduled to handle the e-mail. I coached the individual agent in order to get better results of our e-mail service. - Designated translator (German) for official EU documents.

- First contact when having car trouble related issues at home or on the road. - Calming the customer and explain safety regulation on the road while waiting for assistance. - Checking if the customers membership is valid. - Record all data in an automated system.

Homeopathic medicine; Science of nutrition;