Deniz Şahin Tüzün

Lead EMEA TPM operations with a team of 5, ensuring high-quality service through vendor management, KPI compliance, and process optimization. Drive cost efficiency, risk mitigation, and strategic initiatives. Oversee financial planning and forecasting. Collaborate cross-functionally to improve the customer journey, and manage both contracted and agile vendors for service continuity and operational flexibility.

Led EMEA service delivery operations, managing vendors, SLAs, and key initiatives to improve quality, cost, and performance. Oversaw repair vendor contracts and led a regional SDM team focused on KPIs and continuous improvement. Resolved escalations, enhanced customer satisfaction, and drove efficiency through cross-functional collaboration and strategic service projects.

Led service operations in SEE, Turkey, and Italy, focusing on vendor management, KPIs, cost control, and service quality. Managed daily operations of repair vendors, ensuring SLA adherence and continuity. Oversaw vendor onboarding and compliance. Drove KPI tracking and cost assurance, collaborating regionally to boost efficiency and maintain Lenovo’s quality standards.