Anjana Bhadu

POC for queries and escalations, build relationships and trust with the learners through open and interactive communication for EdTech. Provided input for the improvement in the workflow and maintaining the CSAT (Customer Satisfaction) above 75% for the team.

Managed Pan India key MNCs' accounts (SAAS) where I researched and built the customized dashboards, weekly and monthly reports and analyzed business trends and needs to best inform customer experience strategies, contributing to customer retention rate of 97%. Data sorting, analysis and visualization played a big role in achieving and managing the account management parameters.

Successfully collaborated as a representative of the Pilot team to give input in meetings with US Leadership Team and 2 Partnership sites: Philippines and Brazil including 4 Indian site teams Participation in improving the SOP and workflow for the reimbursement team to automate the backend research process by 85% resulting in decrease in the incorrect reimbursements. Performed quality inspection tests detecting the inadequacies and documented the results to compare and provide remedial measures for the new