Ankita Bharadwa

Co-ordinator between Onsite BASF team and the TechM offshore team. • Worked on basic SAP WM incidents (2nd level) and provide solutions to customers. • Handled ‘Global Transition project’ based project activities. • Guided the team for managing activities such as KPI (Key Performance Indicator), Quality Gate to maintain quality of Service. Presenting project report, project status on regular basis.

Decision Model on SAP WM vs. EWM Module. • Comparison on SAP WM-EWM processes and functionality. • Participation in BASF live project activities.

Worked in SAP IMAM Cluster Management (Incident and Application Management) • Activities based on ‘Global Offshoring/Onsite projects’ for BASF. The Regions covered were Europe, North America, Asia Pacific, and South America. • BASF ‘Global Transition project’ activities (phases, service quality management and delivery). • Knowledge on Management terms and processes such as Service Line Agreements (SLA), KPI (Key Performance Indicator) , Quality Gate, Demand Planning, Invoicing etc.

Worked on ‘Distribution Module’ and 'Warehouse Module' for the ERP Software system - ‘MFG/PRO’ • Handlled several incidents on 2nd level and worked on Relational Database Management system. Delivered Temporary-fix to customers by customizing code (SQL Language). • Analyzing customers issue on functional side and providing appropriate solutions