Anna Bruno

Project management of several projects in Bank IT area Project Planning. Project communication-coordination of activities. Resources management. Financial management. Budget management and Cost control. Reporting

Planning and scheduling different projects in the telecommunications sector Deadlines scheduling, identification of resources, creation and sharing of plans (.Mpp and Web Tool) Cooperation, communication and collaboration with the Project Manager. Tracking of project activities and actions Administrative report (Network Tracking Report) and using of management web tool (Taonet) MS Office (Microsoft Project, Word, Excel, PowerPoint, Outlook).

Planning / monitoring projects according to the Master Plan, management issues and CRs. Reporting. Support in the planning of project activities and phases of delivery, monitoring of project phases and liaison with SAP Solution Manager. Team support. Communications with the customer (Fiat). Translation (Italian / English - English / Italian). Managing internal communication in English, with the offshore resources Capgemini India and EU.

Junior Business Analyst Using SAP ECC 6.0 – module CML (Customer Mortgages & Loans) and interaction with FI. Test and UAT with the Business.

Administration and assistance to consumers: office management, telephone support in the resolution of consumer disputes, front office (reception and members’ support service) and back office management (phone calls, planning, calendar, written correspondence, store management, etc). Management Press Office, support organization GAC (Collective Consumers Groups), holding cash book.

Course and exams attended: FINANCIAL ACCOUNTING BUSINESS ANALYSIS ICT INFRASTRUCTURE PROJECT AND TEAM MANAGEMENT LOGISTIC AND DISTRIBUTION CUSTOMER RELATIONSHIP MANAGEMENT SAP module: FI, MM, BS7, ECC, CRM.