Anna Konovalova

Angestellt, Global Escalation Manager, SAP SE, St. Leon-Rot
Heidelberg, Germany

Fähigkeiten und Kenntnisse

User Support
Customer Support
Employee Relations
Software Development
Engineering
MS Office
Customer care
Management
Project Management
International relations
English Language
Commitment
IT Project Management
Quality Management
International experience
Intercultural competence
Leadership
Leadership skills
ambitious
Professional experience
Customer orientation
Organizational skills
Writing skills
Reliability
Communication skills
ability to work under pressure
Team work
Fast learner
Motivation
Presentation skills
open minded
Empathy
Responsible

Werdegang

Berufserfahrung von Anna Konovalova

  • Current 6 years and 6 months, since Dec 2019

    Global Escalation Manager

    SAP SE, St. Leon-Rot

  • Current 12 years and 5 months, since Jan 2014

    Senior Support Consultant FS

    SAP Labs CIS

    Active Global Support, SAP

  • 11 months, Mar 2013 - Jan 2014

    Senior Support Consultant FI

    SAP CIS

  • 3 years and 2 months, Feb 2010 - Mar 2013

    Support Consultant FI

    SAP CIS

  • 3 months, Jun 2008 - Aug 2008

    Trainee

    SAP AG

    software development in Business ByDesign, FI

  • 3 months, Jun 2007 - Aug 2007

    Trainee

    SAP CIS

    Business ByDesign testing, customer support, Smart Forms creation, localization versions, new functionalities development and setup according to customer technical requirements

Ausbildung von Anna Konovalova

  • 2 years and 10 months, Sep 2010 - Jun 2013

    Finance Engineering and Securities Market

    Financial University under the Government of Russia

    financial, accounting, banking, stock market, mathematic

  • 4 years and 10 months, Sep 2005 - Jun 2010

    Institute of International Relations

    National Research Nuclear University “MEPhI”

    international communication, physic, mathematic, diplomacy

Sprachen

  • English

    C1 (Fließend)

  • German

    B1-B2 (Gute Kenntnisse)

  • Russian

    C2 (Verhandlungssicher / Muttersprachlich)

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