Anne Grodard

- Salesforce key user: Description of the business requirements for the IT, creation of the Jira Tickets, prioritization of the tickets during weekly meetings, check of the progress of the devlopments after each sprint, creation of the campaigns in salescloud - Management of CRM campaigns: printing, emails, push notifications - Management of web to print campaigns with high personalization level - Loyalty program operational expert for the implementation of salesforce

- Definition of the CRM campaigns - Preparation of commercial actions with the graphic department. Supervision of the writing and the translations mailings, flyers, brochures, posters, stickers - Creation of dashboards and ad hoc analysis cocnerning the buying behavior of customers - Manage CRM projects related to different services (IT, sales, marketing, legal) and suppliers - Implementation of the loyalty program in new countries, redesign of the concept of the loyalty program

- Manage the client relations: analyze requests, develop ad hoc methodologies and realization of quotes - Organize the studies from the field to the presentation of results to the clients - Prospecting new clients and presentation of the company services