Annelie Rakoczy

- Provide bilingual IT support (1st & 2nd Level support) for Festo employees across the DACH region and global subsidiaries (e.g. India, USA, Canada, China). - Troubleshoot and resolve technical issues across diverse infrastructures and user environments. - Identify recurring technical patterns and contribute to workflow optimization and quality assurance initiatives. - Collaborate with global IT teams to improve service processes and knowledge base documentation.

- Manage end-to-end digital and design consulting projects across Europe, covering the full lifecycle from concept to delivery. - Provide strategic brand consulting, including naming, logo design, visual identity, and custom typography. - Develop and implement web and UI/UX solutions, ensuring alignment between technical functionality, business objectives, and aesthetics. - Conduct digital process analysis, optimize client workflows, and deliver clear technical documentation.

- Delivered technical support for Meta business platforms (Facebook, Instagram, WhatsApp, Business Manager, Ads Manager). - Assisted users with account troubleshooting, data accuracy, and workflow optimization. - Enhanced knowledge base documentation to streamline future resolutions.

Wirtschaftsenglisch Weiterbildungskurs zum auffrischen, verbessern und erweitern meiner Englisch Sprachkenntnisse. Themen: Allgemeines Wirtschaftsenglisch , Informationstechnologie, Besprechungen, E-Mail Korrespondenz, Cross Culture, Kundenservice, Reisen, Grammatik und Ausdruck

Weiterbildung in Webentwicklung Die Kurse waren im Fullstack bzw. Backend Bereich mit den Modulen: JavaScript, React Bibliotheken und PHP8 mit MySQL.

- Developed and maintained web projects (frontend & backend) - Supported project planning, task tracking, and client communication. - Contributed to UI/UX improvements and process documentation.

- Supported IT project management and CRM implementation (Microsoft Dynamics 365). - Participated in software development, data modeling, and workflow design. - Supported the translation of project and business requirements into technical documentation and workflow structures, ensuring clarity between development and process teams. - Assisted in creating process documentation and visualizations.

- Provided software and hardware support for 60–100 employees during the company’s early growth phase. - Created and maintained internal IT and process documentation from scratch – including device setup guides, printer management, and software troubleshooting workflows. - Collaborated directly with the CTO to streamline onboarding/ offboarding and support procedures; handed over full documentation to successors. - Improved communication with vendors and optimized inventory and maintenance tracking.

- Supported the Career Advisor & Business Psychologist in HR-related and administrative tasks - Managed data entry - Conducted research and communication with partner companies and job providers to improve internal career-placement processes. - Assisted in system management with alumni-system data (THConnect, HISinOne).

- Founded an independent art and design project as an early-stage entrepreneurial venture alongside studies and part-time work. - Developed creative concepts for illustration, branding, and visual design, building the foundation for later professional design work. - Focused on corporate identity, illustration, and experimental design, combining artistic vision with structured documentation and project planning. - Gained experience in self-management, client outreach, and portfolio development

Anwendungsentwicklung

Wirtschaft und Kommunikation (nicht abgeschlossen)

Informatik und Wirtschaft (nicht abgeschlossen)

Digitales Mediendesign, Bühnenmalerei, Denkmalpflege