Annelie Rakoczy

• Supporting ITIL-based service management processes (Incident, Request, Problem) in an international enterprise environment • Analyzing recurring incidents to identify patterns and contribute to workflow and service improvements • Coordinating between users, service desk and 2nd level / infrastructure teams • Maintaining knowledge base, documentation standards and service process transparency • Working in a global IT environment across multiple regions and infrastructures

• Managed independent digital projects from concept to deployment • Designed system structures, web solutions and optimized client workflows • Advised clients on platform architecture, technical processes and implementation • Created documentation, coordinated development and ensured long-term system stability • Combined technical development with project coordination and client communication

• Provided technical support for business platforms in an international environment • Assisted clients with account, tracking and system workflow issues • Analyzed recurring problems to improve documentation and resolution processes

Wirtschaftsenglisch Weiterbildungskurs zum auffrischen, verbessern und erweitern meiner Englisch Sprachkenntnisse. Themen: Allgemeines Wirtschaftsenglisch , Informationstechnologie, Besprechungen, E-Mail Korrespondenz, Cross Culture, Kundenservice, Reisen, Grammatik und Ausdruck

Weiterbildung in Webentwicklung Die Kurse waren im Fullstack bzw. Backend Bereich mit den Modulen: JavaScript, React Bibliotheken und PHP8 mit MySQL.

• Developed web applications (frontend & backend) • Contributed to UI/UX improvements and technical documentation • Worked on structured implementation of web-based systems

• Supported IT project coordination and CRM implementation (Microsoft Dynamics 365) • Worked on software development, database structures and workflow design • Translated business requirements into technical documentation and process structures • Created process documentation and system visualizations

• Supported internal IT operations in a growing startup environment • Created internal documentation, setup guides and workflow instructions • Collaborated directly with the CTO on onboarding / offboarding processes • Improved support procedures, inventory tracking and vendor communication • Helped structure internal IT processes during early company growth

• Supported administrative and HR-related processes • Managed data and internal systems • Communicated with partner companies and stakeholders

• Early freelance project focused on design and visual concepts • First experience in self-management, project organization and client work

Anwendungsentwicklung

Wirtschaft und Kommunikation

Informatik und Wirtschaft

Digitales Mediendesign, Bühnenmalerei, Denkmalpflege