Umair Akhtar

• Provided 1st and 2nd line IT support to end-users, resolving hardware, software, and network issues. • Diagnosed and troubleshot Windows and OS issues, Microsoft 365 and business applications. • Assisted users with password resets, account lockouts, and access management via Active Directory • Resolved printer, scanner, and peripheral device connectivity and configuration issues. • Installed, configured, and maintained desktops, laptops, servers, and other devices.

• Delivered technical support for hardware, software, and network issues to branch staff and headquarters users across multiple locations. • Installed, configured, and maintained desktops, laptops, printers, scanners, and peripherals. • Managed IT support tickets via the UBL ITSM platform, ensuring timely resolution within SLAs. • Troubleshot core banking software and branch application issues. • Coordinated vendor maintenance and replacement of faulty IT equipment.

Successfully developed 5 to 7 websites, emphasizing speed optimization and ensuring responsiveness. Executed pixel-perfect PSD to HTML conversions using Bootstrap and Tailwind CSS. Developed bespoke HTML and CSS templates using Bootstrap, Tailwind, Materialize, CSS and JavaScript. Created and maintained WordPress websites, transforming HTML templates into dynamic WordPress sites. Effectively resolved CSS, JavaScript, PHP, and WordPress bugs. Technologies I worked in are WordPress Development, PHP&MySQL etc.