Umair Akhtar

IT and Windows Support for over 150 users across 50 branches, troubleshooting hardware, software, and network issues. Managed Active Directory, user accounts, and group policies to ensure proper access control. Maintained LAN/WAN, DHCP, DNS, and firewall infrastructures to ensure stable network connectivity. Performed patch management, software deployment, and system monitoring. Implemented IT security measures, data protection policies, and conducted end-user training.

Provided IT support for over 300 users across more than 25 branches, including hardware, software, and banking applications. Installed, maintained, and updated Windows operating systems, Microsoft Office, and proprietary applications. Managed Active Directory, user accounts, access rights, backups, and system restorations. Configured and monitored routers, switches, firewalls, and VPNs, reducing downtime by 20% through proactive troubleshooting and performance monitoring using tools like Wireshark.

Designed and developed responsive, scalable web applications using HTML5, CSS3, and modern JavaScript (ES6+). Built front-end solutions with React.js, Bootstrap, Tailwind CSS, and WordPress. Integrated RESTful APIs and optimized performance across various devices and browsers. Collaborated with designers and backend teams in an agile environment, managing tasks and sprints through Jira. Used Git for version control and efficient team collaboration throughout the entire development cycle.