Annkatrin Bielski

Agile Coach / Scrum Master: - Scrum Master for multiple teams and hosted daily scrum, planning, backlog grooming, review and retrospective for each team - Implemented Definition of Ready, Definition of Done as well as Team Norms - Empowered and led teams by providing them with agile methods and toolkits - Increased velocity through effective use and continuous improvement of agile practices and tools - Coached Scrum Masters and Product Owners to grow within their roles - Enhanced cultural change through imp

- Educated customers and colleagues on product portfolio - Deepened understanding and importance of customer centricity

- Organized and coordinated trainings and workshops - Consulted clients on our health care services and arranged their realization - Supported in accounting, statistics and reporting

- Taught and mentored colleagues in Front Desk and Back Office tasks - End-to-end customer service (responsible for reservation management, managed room occupancy, coordinated and supervised housekeeping, complaint management, Check-In, Check-Out, invoicing, accounting) - Organized team events

Main focus of study: Economics and Project Management