Harshad Wagh

- Lead global delivery for product and data platforms supporting supply-chain and customer planning use cases, enabling forecasting, inventory, and decision-support capabilities across EU, US, and APAC through cloud-native and data-engineering ecosystems. - Own SLA/SLO performance, service continuity, and platform resilience for cloud and hybrid data platforms, ensuring reliable and timely availability of business-critical planning outputs aligned to regional delivery and planning cycles. - Drive cross-fu

Engineering Manager II - Service Delivery & DevOps - Led cross-functional global delivery teams across service delivery, DevOps, and customer onboarding, acting as a bridge between platform engineering, client stakeholders, and internal leadership. - Oversaw SLA and CSAT metrics for enterprise clients, ensuring high service quality, timely escalations, and incident-free onboarding. - Directed roadmap planning, resourcing, and technical governance for cloud-native managed services and customer success operat

Engineering Manager I - Cloud, Platform Ops & Customer Success - Directed end-to-end service delivery across cloud platforms (AWS, Azure), enterprise infrastructure, and platform operations for global clients. - Managed hybrid cloud environments, ITSM workflows, and 24x7 NOC operations, ensuring system uptime and service reliability. - Acted as the delivery lead across customer accounts, bridging cross-functional teams (DevOps, Product, Support, Engineering, Security) to meet SLAs and compliance. - Built op

- Led multiple concurrent programs focused on cloud operations, DevOps enablement, and IT operations transformation for enterprise clients. - Directed cross-functional project delivery across product support, infrastructure services, and managed service operations. - Collaborated with product owners, engineering leads, QA, and platform architects to define program roadmaps, budgets, and milestones. - Spearheaded agile program governance including sprint planning, PI planning, backlog grooming, risk reviews,

- Led technical delivery for for infrastructure projects, production support pipelines, and cloud platform modernisation initiatives. - Acted as the primary escalation point for L1-L3 support, release coordination, and critical incident resolution across production environments. - Partnered with cross-functional stakeholders to scope new projects, define SLAs, and implement ITIL-aligned service delivery processes. - Owned technical documentation, SOPs, and change management compliance across cloud, hybrid a

- Provided L2/L3 support for enterprise IT infrastructure, ensuring stability across cloud, storage, and virtualisation platforms. - Administered Windows and Linux-based systems, implemented patch management, backup strategies, and DR drills. - Collaborated with application and DevOps teams to troubleshoot deployment issues and ensure environment readiness. - Monitored infrastructure using tools like Nagios, Zabbix, and New Relic; resolved alerts, incidents, and change requests within SLA. -Participated in

- Delivered frontline technical support for infrastructure, applications, and end-user environments within a 24x7 global support model. - Monitored and maintained servers, scheduled jobs, network health, and cloud resources using tools like SolarWinds and AWS/Azure Console. - Handled incident resolution, ticket triaging, and escalations across infrastructure and application layers. - Supported patching, user provisioning, backup jobs, service restarts, and remote issue resolution via ITSM tools (ServiceNow)

- Delivered technical and functional support for a major international aviation client, acting as the point of contact for application, infrastructure and customer support tickets. - Ensured SLA compliance across incident, problem, and change requests in alignment with ITIL service management standards. - Managed shift handovers, daily status calls, ticket triaging, and RCA coordination across onshore–offshore teams. - Collaborated with internal IT teams and client-side process owners to streamline ticket w