Anselmo Colombo

Responsible for the Dunning (bad payers) and revocations (new and existing customers ) management Definition of contact strategy, campaigns planning and coordination of all relevant stakeholders involved. Operative forecast concerning Dunning-Churn Volumes on a weekly, monthly, quarterly basis. Monitoring of the development of campaigns, reporting and presentation of the results. Mediator between internal partners like MBI, process department, CRM communication and CS. Ad hoc analysis

Development of reports concerning the main KPI of the CRM department (Retention and Upselling activities). Providing Data to the business owners, in order to help them to steer the business. Data analysis and development of ad hoc SQL-queries, using the SAS Enterprise Guide

Development of a MRP system for all spare parts (HDMI Cable ...) Needs analysis and associated stock management Update the MRP list of smart cards and check the stock-level for the location of Vienna in Austria. Coordination of activities between Teleplan Prague s.r.o. and the central warehouse in Bor in the Czech Republic for optimizing the refurbishment of receivers and the spare parts.