Antoine Le Bourlegat

 Requirements Lifecycle Management;  Business Analysis Planning and Monitoring;  Keeping Technical and Business data documented in JIRA to be later implemented;  Using agile methodologies such as: Scrum and DevOps;  Facilitating and leading meeting sessions with stakeholders;

- Performing L1 and L2 activities, with users from Europe, North America and Asia; - Promoting technical and procedural improvements that reduced weekend incidents by 70% (RISE award); - Traveling to India to streamline processes, connect the team together and share knowledge; - Using tools such as: UNIX, Windows server, Oracle, SQL, Websphere, Java, IBM MQ, Control-M, Sybase, Cognos, QlikView, Patrol, Geneos, CA Wily and IBM Tivoli; - Problem and Incident management; - Use of ITIL methodology.

 Customizing software installations using HSBC’s international standards.  Development of software packages (Windows Installer Technology) by the InstallShield and AdminStudio tools.  Configuring the Custom VMWare Environment.