Antonio Aparicio Bermejo

Lead a team of Project managers to deliver contact center and consulting services to the client. Improve front and back-office processes, optimizing time and quality, with a customer centric oriented philosophy. Define the portfolio and structure of the area, and optimize the IT governance model of the area aligned with the steering committee of the company

Project Manager in Innovation department in BBVA (Spain) - defining the IT Governance model, reengineering and optimizing SW lifecycle processes - adapting working methodologies. Managing mobile social banking applications for BBVA. - defining and implementing Mobile application corporate certification procedure. Project Manager in BBVA (Spain) analysing, designing and implementing QA Dashboards. Project manager in a business process automation project for Santander Group in UK.

Definition and creation of the Consulting and Development Department. Project Manager in BPO consulting department at Digitex. - Working methodology definition, - Optimizing & outsourcing services, - corrective and evolutive maintenance of software developed in the company.

Team leader in CRM integration and Product Organizer areas for UPC and o2, both Telecommunication companies. - CRM Working methodology implementation in o2 project. - Taking requirements, writing functional and technical designs, team management, test cases design, UAT and integration test phases support.

Consulting in the area of Telecommunication, I worked in projects of development and maintenance of Clarify CRM for Vodafone and ONO.

Part-Time Professor at Superior Engineering School of Bilbao in the area of Electronics. Investigator in the Clean Room for Semiconductor Processes of the Microelectronics Technology Institute (University of the Basque Country) in the field of Solar Photovoltaic Cells.

I founded “Ingeniería de Alta Tecnología, S.L.” Company in the year 2000. While I was working for that company, I managed the Computer Local Area Network Installation in the automotive component industry Bruss (Durango-Spain) and the courses given to that company staff. I also helped in the development of some websites.