RITA MARIA BERNABÉU GONZÁLEZ

Oversaw the full management of the store, leading a cross-functional team to ensure an excellent customer experience and achievement of commercial goals. Key responsibilities included sales strategy planning, KPI analysis, team training and motivation, visual merchandising supervision, and stock control. - Orihuela Costa - Torrevieja (act)

Internal communication, and commercial performance. Managed inventory and procurement processes, margin control, and sustainability reporting. Spearheaded marketing campaigns aligned with fashion trends, while also driving digital initiatives and media relations. Proven track record in KPI/OKR-based performance management and strategic retail planning. - Alicante - Orihuela

Initially worked in the Order Management and Claims Department, handling customer issues and overseeing order processing. Later transitioned into brand prospecting and sourcing national and international suppliers. Managed product purchasing and contributed to the website’s structural design, including the setup of sales categories for the online store

Delivered high-quality customer service while supporting sales and inventory management. Collaborated with the team to meet sales targets, ensured effective product placement, and handled customer inquiries and returns with professionalism. Contributed to smooth store operations and overall customer satisfaction