Antonio Maly

Deploying SaaS applications, developing new features and writing scripts for automation. Improving the configuration management of the appliance and deploying the websites. Building, releasing, deploying and configuring apps in an enterprise environment via Azure DevOps. - Working with a team of software engineers developing business analysis tool in an n-tier/object-oriented environment with Visual Basic. - Manage source control including SVN and GIT and work with SQL server.

Deliver second-line support to internal corporate users in resolving technical issues and service requests in compliance with SLAs. Support Skype and BlueJeans meeting connections for senior leaders. - Identified and resolved issue with service delivery process resulting in increased service availability. - Optimized adherence to SLAs through implementation of improved troubleshooting processes. - Named to Smart Working project as manager for Tips & Tricks section.

• Provide a high level on-demand support to Microsoft business clients • Resolve complex issues connected to Microsoft domain, core and network • Troubleshoot, support and educate clients within Windows Server area • Participate on training to acquire new knowledge how-to resolve complex issues connected to Microsoft domain, core and network • Participate on training for Windows Server 2012

• Provide 1st line expert support to clients both external and internal within SLA and resolve incidents and service requests effectively • Troubleshoot client hardware (printer issues) or software issues (Windows, Office, CRM, SAP) • Achievements: the best performer in the whole team by supporting Coca-Cola business users • Tools used: IBM Lotus Notes, LANDesk, Citrix, Remote Access, Taleo, Service Now, Identity Management, MYQ, SAP, Skype for Business, Lync, Microsoft Windows, Microsoft Office

• Maintained long lasting customer relationships • Developed effective strategies for engaging with potential customers • Demonstrated leadership in creating strategies and executing tactics for business campaigns in a B2B environment • Achievements: Increased market share from 27% to 34% thanks to my independent, self-directing and delivery focused working style. • Tools used: Oracle CRM Siebel, SAP, CIS, MS Office and Windows, iOS, Android OS, Windows Mobile, MS Project Professional

• Achieved goals and managed sales process, generate and qualify all leads and opportunities • Coordinated sales operations with all other departments of the company and maintained long lasting customer relationships • Achievements: Built B2B trusts with my delivery focused working style and an excellent organizational, administration and time management skills • Tools used: Windows Mobile OS, iOS, Microsoft Windows, Microsoft Office, Android OS, Apple iOS

• Managed and supported IBM Storage Hardware & Software products and systems • Supported IBM clients based in United States of America This role provided remote technical support assistance to clients and IBM technical personnel on multiple products in the Storage product environments. Responsibilities included receive and record incident related information, using a variety of tools, techniques and procedures by selecting appropriate actions to resolve problems.

• Provided professional support to Microsoft users from Croatia, Malta, Bosnia and Herzegovina • Created documentation of supported software • Participated in translation projects of Microsoft Knowledge Base articles from English to Croatian language • Achievements: resolved 100% of technical cases without escalation, found bug in Microsoft Excel • Tools used: MS Windows and Office, Remote desktop, CAP, Virtual Desktops, Hyper-V, MAC OS-X, MS Project

Scheduled and coordinated HVAC equipment installation projects, created detailed HVAC structure plans using AutoCAD, and managed team of seven installers. Drove increased productivity with introduction of enhanced manufacturing processes. Developed and executed sales strategy to market HVAC equipment to area businesses. - Generated five percent increase in sales to newly acquired customers. - Increased team installation efficiencies through training and implementation of new procedures.

Managed Electrical Measurement team with up to 10 members in conducting measurement and testing of piezo injectors for high-performance vehicles. Oversaw maintenance of mass spectrophotometer, liquid-handling robots, and other clean-room and laboratory analytical devices and documented maintenance records for creating production plans. - Reduced operating and maintenance costs through scheduling of preventive maintenance. - Facilitated employee training programs.

54-credit degree programme: E-learning combined with 3x1-week on campus modules, accredited by the Association of MBA’s. IUM is a member of Groupe INSEEC