Antoniya Nikolova

* Overall design of End-To-End Process; * Process role definitions; * Ensuring the process delivers business values; * Identification of Critical Success Factors and Key Performance Indicators; * Process advocacy and ensuring proper training is conducted; * Process integration and alignementwith the company process structure; * Defining and managing process exceptions;

* Knowledge transfer /CSR SBD Delivery Project from Tunis to Sofia/; * Escalated case management; * Performance reporting; * Root cause analysis;

* Agent training; * SLA Monitoring; * French/English support for HP customers;

* Managing End of Xerox France major client DHL; * Stabilizing invoices and refunds, credit notes to client; * Weekly and monthly reporting execution and analysis;

* Contact and negotiation with TV channel providers, film companies and providers of interactive content; * Contract development and execution follow up; * Logistics and processing of the TV content; * Providing research, developing marketing concepts, identifying and sourcing the relevant TV content; * Customer interest rate, TV market and competition analysis;

* Economics; * Company and International Law; * Accountancy and Finance; * Marketing; * Foreign Languages - Business English, Business French, Russian;