Areeba Akbani

• Proactively outreached assigned accounts and achieved an average client retention rate of 75% over the period. • Regularly communicated with clients to provide updates on campaign progress, performance metrics, and strategic recommendations. • Documented all client interactions and actively coordinated outreach efforts using Bitrix24, Trello & Slack (CRM tools). • Supervised junior account managers, improving team productivity and client service delivery by 20%.

• Managed the recruitment lifecycle from sourcing and screening candidates to conducting interviews and coordinated onboarding. • Ensured compliance with Canadian employment laws and internal policies, maintained up-to-date knowledge of HR legislation. • Employed HR software and data analytics to drive insights and improvements in workforce planning and talent management.

• Conducted campuswide training to implement the Blackboard Learning Management System (LMS) successfully. • Organized students' records and maintained contact to provide continual support. • Developed curricula and lesson plans reflecting students’ educational, cultural, and linguistic diversity.

• Offered academic guidance, tutoring, and study skills workshops to help students excel academically. • Organized and facilitated cultural, recreational, and extracurricular activities for boarding students on and off campus. • Collaborated with other residential staff, teachers, counselors, and support services to provide holistic support to boarding students.

• Provided general administrative support to the HR team, including preparation of reports, organizing meetings, and handling basic inquiries from employees. • Participated in various HR projects and initiatives, and gained hands-on experience in different areas of human resources.

Grade: A+, 3.92 Gold Medalist