Arina Shabanova

Organized group classes, individual lessons, and speaking club sessions. Designed visually appealing and pedagogically sound learning materials and presentations, aligned with modern textbooks from Oxford, Cambridge, and Macmillan. Implemented a communicative approach, ensuring that students use English in real-life contexts. Adapted lessons to ensure that students speak approximately 75% of the class time, increasing active use of English. Supported students in initial adaptation phases, helping them

Managed daily front-desk operations, welcoming clients and ensuring a positive customer experience Coordinated staff schedules and supported onboarding of new team members Resolved client issues with professionalism, strengthening loyalty and repeat visits Maintained smooth communication between staff and management Developed strong skills in client relationship management, multitasking, and process organization

Delivered personalized consultations, identifying client needs and preferences Presented products and guided customers through styling and purchasing decisions Mentored new colleagues on sales and service standards Managed merchandising to ensure attractive, organized displays

Warmly greeted guests and managed reservations Coordinated with kitchen and floor teams to ensure seamless service Resolved guest concerns quickly, maintaining a positive environment