Aristide Panarese
Bis 2023, Team Leader Customer Service, Accenture
Berlin, Deutschland
Über mich
Dedicated and accomplished professional with over five years of experience at Accenture, specializing in team leadership, service operations, and risk analysis within the financial services sector. As a proven Team Lead, I've consistently steered teams to surpass SLAs and KPIs while maintaining the highest standards of quality. My expertise extends to overseeing rosters, holiday allotments, and fostering a culture of continuous improvement. I've been instrumental in driving efficiency optimizations through data-driven decisions and root cause analyses, resulting in enhanced operational performance.
Werdegang
Berufserfahrung von Aristide Panarese
Led team to surpass SLAs/KPIs, ensuring top-tier quality. Established as point of contact for Payment Team, providing expert support. Supported team with coaching, driving exceptional results. Efficiently managed schedules, gathering insights for process enhancement. Collaborated across teams, crucial for service delivery. Championed continuous improvement, executing optimizations. Spearheaded global initiatives, fostering innovation at Dublin Site as primary Innovation Ideas contact.
Primary Point of Contact in Dublin for client products, ensuring 95%+ CSAT via multi-channel support. Committed to efficient case resolution and comprehensive training. Provided superior support to financial advisors, implementing process improvements. Maintained productive relationships, offered assistance across teams, exhibited unwavering commitment to customer service.
provided multi-channel support for two key client products, maintaining 95%+ CSAT. Prioritized efficient case resolution, conducted comprehensive training for new team members, and offered superior support to financial advisors. Identified and implemented process improvements, communicated effectively with senior agents, and maintained continuous interaction within Accenture and clients. Showcased versatility by offering assistance across teams and exhibited unwavering commitment to customer service.
Sprachen
Italienisch
Muttersprache
Englisch
Fließend