Arno Greter

Lead and manage a highly diverse tribe of mixed profiles. Drive the end-to-end design and implementation of technical and/or functional solutions. Initiate and lead major, cross-functional programme and complex Projects. Drive transformation to agile delivery. Closely work with Stakeholders.

Provide business solutions to operations with 1000+ employees in Business Solutions Centres in Bangalore and Bratislava. Enable yearly value creation of USD 120 Millions and capacity creation of 5 - 8% through continual process improvement and value analysis. Accelerate and improve reinsurance processes with an annual cash flow of USD 20 Billions.

Service Delivery Manager for all outsourced Technical Accounting and Claims teams. Functional Manager for 30 teams in 5 units teams with 400 employees in Bratislava and Bangalore. Process and Closing responsibility for EMEA and Asia with an accounting volume of USD 16.5 billion premiums, USD 9.7 billion claims paid and 18.9 billion reserves. Additional value created of 4 times the labour costs by enforcing process standards. Unit with 400 employees created additional capacity of 7.5% in 12 months.

Strategic and operative management of a unit with 80 co-workers. Creating a service culture which led to strikingly better client satisfaction.Setting up a specialized ownership for business applications, working processes and risk management.

Strategic and operative responsibility for global IT-application in Technical Accounting. Representative of Swiss Re in the steering board of the industry “Initiative to automate the process between the direct insurer and reinsurer”. Head of different projects in business applications, business relocation, data migration, and corporate governance.

Overall responsibility in Europe for migrating all reinsurers' data of the various subsidiaries of the Frankona Group into the Swiss Re application range. Planning, co-ordinating, and managing the work of 120 co-workers at 3 locations. Preparing, presenting, and discussing the results with the programme management and steering board.

Head of a department with 100-130 co-workers, divided into 4-5 sections and 10-15 teams. Direct management of 5 heads of sections. Process and closing responsibility for an accounting with CHF 3.8 billion premiums and CHF 5.9 billion claims reserves.Overall responsibility for the planning and staff processes. Realising the partial relocation of the technical accounting from Zurich to Bangalore.Realising the relocation of the technical accountings of the subsidiaries in Munich, London and Rome.

Head of a section of 30-35 co-workers, divided into 5 teams. Direct supervision of 5 team leaders.Process and closing responsibility for a regional area with CHF 500 million premiums and CHF 690 million claims reserves. Responsible for the planning and staff processes of the section. Change leader in transforming an administrative department into a client oriented service organization. Implementation of the quality oriented process management and ISO certification of a section.

Process and closing responsibility. Head of a team of 12 co-workers. Setting up and co-ordinating an operative team anew. Realising planning and staff processes in the team. Participation in departmental projects.

Lean Management for Office (indirect productive processes)