Patrick Pauen

Basic

Bis 2020, Manager - Strategie & Standards / IT Business Process Expert, PwC IT Services Europe GmbH

Düsseldorf, Germany

Skills

Prozess Management
Erfahrung im 1st und 2nd Level Support
IT-Servicemanagement
ITIL
IT-Governance
Cobit
IT Service Management Consulting
Incident Management
Problem Management
Change Management
Service Level Management
ISO20000
Projektmanagement
Prozessverbesserung
Prozessdokumentation
ISO20000 Readiness Check
Prozessoptimierung
Prozess Governanace
Organizational Change Management
Release Management
Service Desk
Tool-Evaluation
ITIL-Projekterfahrung
Prozessmodellierung
Prozesslandscaping
Serviceverantworung
Berichtswesen
KPI
Veränderungsmanagement
Dienstleistersteuerung
IT-Organisationsberatung
IT-Organisation
IT Strategy
Betriebsmodelle
Governance
Personalbedarfsermittlung
IT Demand Management
Veränderungsbedarfsanalyse
Stakeholder Management
SWOT-Analyse
Kundenbetreuung
Kundenbetreuungsmodell
Service Katalog Management
Consulting
DevOps
Agile Methoden
Organisationsentwicklung
Scrum
Value Stream Mapping
Digitalisierung
Digital Process Automation
Lean Management
Lean Six Sigma
Workflow-Optimierung
Value Chain Management
Value Chain Analysis
Design Thinking
Business Process Excellence
Operation Excellence
Vulnerability Management
Human Capital Management
5S
Asset Management
Six Sigma Green Belt

Languages

  • German

    First language

  • English

    Fluent

  • French

    Basic

Wants

Interessante Kontakte

Interests

Sport
Musik
Freunde

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