Arthur Grau

Identity architecture enablement for CX and UX teams. Facilitating cross-team orchestration, collaboration, and definition.

Building value into front-line customer service with product strategy and user research. Integrating human-centered artificial intelligence (AI) workflows, prompt training, and peer coaching.

Keeping your health data secure through human-centered awareness-based service design strategy, research, and information systems management for U.S. Centers for Medicare & Medicaid. #digitaltransformation #GRC #ZeroTrust #DataLake #DevSecOps

Built a fantastic team to harness the power of action-oriented experience design and marketing for learning management, training, and publishing. We engaged more than a million learners in online courses, in-person experiences, and award-winning publications and media.

Designed and produced a national mobile app developer engagement community. Produced developer competitions with AT&T, Motorola, NYU, and Code for America. Introduced 16 UX design innovation workshops in diverse communities resulting in dozens of apps and prototypes produced. Keynote, innovation workshop, and residency with Centre for Creative Industries, NSW, Australia.