Arun Sharma

Own/lead specific Enterprise Network Operations (ENO) Programs/Projects and successfully lead them to completion within the specified budget and time. Take responsibility for the maintenance of programs/projects information, records, files, policies and procedures as needed. Provision of dashboard metric reports to indicate process adherence, delivery, operations, and progress of NOC operations. Process streamlining and Process improvement. Creation of Root cause analysis/Service improvement plan.

Acting as dedicated Fault Management Unit to ensure the handling of the critical and chronic cases. Case handling and fault management through Amdocs-Clarify CRM application. Troubleshooting and debugging of Networks (LAN & WAN) comprising ATM, FR and ATM Leased Lines, ISDN (Backup and primary circuits) terminating on NORTEL PASSPORT and DPN. Managing the backbone of client’s network ensuring 100 % uptime. Ensuring that SLA is met in case of outage. Upgrading and carrying out the change management

WAN

German Language

Completed Bachelor's in Vocational Commerce with Majors subject e.g., accounting, commerce, office management and secretarial Practice. I was also awarded the certificates for Shorthand(80 w.p.m) and Typing (40 w.p.m) subjects.