Ashraf Elzoheri

• Developed Dashboards through merging data from different sources using Google Data Studio solution. • Provided solutions for continuously optimizing the performance of Dashboards. • Implemented machine learning algorithms to deeply analyze customers' data. • Implementing Text Mining techniques using Python / R to analyze customers reviews' comments.

• Played a pivotal role to lead a team of 28 members in achieving growth of 188% in service revenue from FY 2015 till FY 2018. • Played a pivotal role to lead my team in achieving growth of 250% in service revenue from FY 2012 till FY 2015. • Analyzed customer insights /surveys and initiated action plans to maintain highest level of customer satisfaction.

• Leadership role to motivate team to achieve 150% service revenue growth from FY 2009 up to FY 2012 • Played a pivotal role in the implementation of SAP ERP & CRM module as the department representative • Managed customer complains & ensuring steps to implement corrective action plans.