Atanu Kumar De

Led conversational AI analytics across Parloa, Cognigy, and Sprinklr, improving automation and CX for telecom, banking, and energy. Built real-time Power BI dashboards for executive KPIs and decisions. Optimized LLM-driven dialogues via data-based thresholds and flows, collaborating with designers to reduce friction. Managed analytics portfolios, aligned CX with business goals, and mentored engineers in best practices for chatbot deployment.

Contributed to a BMWi-funded innovation project on sustainable manufacturing and energy optimization. Designed ontology and semantic integration frameworks for heterogeneous energy/production data compliant with ISO standards. Built database-to-ontology mappings and alignment methods for interoperability. Provided semantic backbone for ML models in real-time energy forecasting, applying RL and ML to optimize industrial energy use and support Germany’s Energiewende goals.

Led analytics for global restaurant chains, building databases and BI systems for sales, supply chain, and market insights. Directed design and rollout of a JIRA-based workflow platform digitizing facility operations and boosting efficiency. Contributed to a multi-state real estate platform integrating title, brokerage, and lending workflows. Cut IT costs 50% via app reengineering and DevOps optimization. Mentored developers and drove Agile/CI-CD best practices across global teams.

Tested and validated global logistics software platforms, ensuring reliability of large-scale data and workflow systems. Automated data quality checks and regression tests with Selenium and CI/CD, reducing manual error rates. Embedded QA practices into agile delivery cycles, accelerating MVP delivery without compromising system integrity.

Delivered pricing analytics for a top event ticketing platform, driving 20% profit growth and proving data-driven value. Designed and optimized UI/UX for SME websites globally, boosting adoption and engagement. Built lead generation and conversion pipelines via data-informed digital marketing. Served as a digital solutions consultant for international clients, guiding early-stage businesses in scaling operations through analytics and technology.