Atul Kumar

Perform end to end ServiceNow implementation projects, from process design and requirements analysis to solution implementation and support Designed architecture and solution to integrate ServiceNow with JIRA, HPSM and SAP with custom application as middle ware Workshop preparation and presentations for ITSM, ITOM, CSM processes Suggesting the best practices of ServiceNow and ITIL processes across various business groups Smoothly upgraded customer instances to Paris release

Responsible for day-to-day operations within the platform ITSM process implementation from scratch and migrated to ServiceNow from customer’s in house ITSM application Extensive development in the Service Now platform including creation and customization of Incident, Request, Service Change, SLA, and CMDB applications and processes Perform advanced customizations including Business Rules, UI Pages, UI Macros, UI Scripts, Script Includes, Client Scripts, workflows, custom tables, reports

Worked with multiple customers on different client locations in Germany, Netherlands, France and USA Configure and maintain the system ensuring consistency according to establish governance Participate in the design and recommendations of overall system functionality Actively participate in daily Scrum meetings and regular sprint planning, review, and retrospective meetings Designing, configuring and customizing new applications and modules Implement innovative ServiceNow solutions

Computer applications and languages