B. Önder Okumus
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von B. Önder Okumus
- 1 Jahr und 11 Monate, Jan. 2015 - Nov. 2016
Account Steering Manager
Deutsche Lufthansa AG - Lufthansa Passage Airline
- Responsibility of Lufthansa Turkey revenue increase, - Initiating sales activities based on analysis and evaluation of customer portfolios and account performance, - Preparation of contracts with Agencies and Corporates, - Regular analysis and evaluation of customer account performance
- 1 Jahr und 8 Monate, Juni 2013 - Jan. 2015
Account Manager
Deutsche Lufthansa AG - Lufthansa Passage Airline
- Responsibility of Lufthansa Turkey revenue increase, - Preparation of contracts with negotiations to agencies and companies with high potential, - Close relationship with agencies and special customers, - Sales visits to agencies and special customers, - Responsibility of Bursa City revenues
- 1 Jahr und 1 Monat, Juni 2012 - Juni 2013
Reporting Specialist
Deutsche Lufthansa AG - Lufthansa Passage Airline
- Monthly, weekly and daily reporting preparation for Operation and HR departments, - Shift coordination, vacation planning and the organization of the education programs of the employees - Calculation and control of work performances, - Preparation of operational information for the payroll related to HR - Representative of Health and Safety Council
- 1 Jahr und 3 Monate, Okt. 2010 - Dez. 2011
Product Specialist
Lufthansa InTouch
- Swiss Airlines started to operate in December 2010 with the Turkish, German and English Market. Supporting these markets as the Product Specialist - Couching and Training lessons for the new Agents with the OPAT program, - Complained Management for Travel Agencies and Customers - Turkish Travel Agencies support and Swiss Airline ticketing service - Before leaving my responsibilities for my military serve Helpline, product and ticketing couching’s for helpline
- 2 Jahre und 4 Monate, Juli 2008 - Okt. 2010
Call Center Agent
Lufthansa InTouch
- Customer Service Consultant for the Turkish Market - Ticketing reservation, rebooking, cancelation, rerouting etc. - Lufthansa, Swiss Airlines, Austrian Airlines and Miles & More customer service
Ausbildung von B. Önder Okumus
- 6 Jahre und 8 Monate, Okt. 2004 - Mai 2011
Business Administration
Anadolu University, Istanbul
Sprachen
Türkisch
C2 (Verhandlungssicher / Muttersprachlich)
Englisch
C1 (Fließend)
Deutsch
B1-B2 (Gute Kenntnisse)
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