Balaji .S

Led Citi's Global Common Controls Technology Risk team, managing OEM/OET and ITGC control testing across 200–300 GAUs monthly. Performed quality reviews, control design assessments, JIRA governance, UAT, and SDLC compliance across Agile/Waterfall projects. Partnered with global stakeholders (US, UK, Singapore), improved processes, built an AI-powered OEM/OET tracking solution using Copilot, Claude & Gemini, delivered 50+ engagements, and increased monitoring efficiency by ~25%.

Designed and executed control testing to assess operational effectiveness and identify control gaps. Conducted RCSA, RCA, data analysis, and risk assessments to strengthen risk management and compliance. Managed Operational Excellence Metrics (OEM) and Operational Effectiveness Testing (OET), maintained the ARCM risk register, tracked remediation, and supported timely resolution of operational risk issues through continuous monitoring and reporting.

Progressed from Senior Assistant to Manager. Led UAT for a governance platform migration, owning BRDs, workflow testing, and stakeholder coordination. Managed RCSA, branch reviews, risk monitoring, SOP/policy reviews, dashboards, heat maps, audit planning, incidents, and regulatory actions. Automated RCR processes, enhanced branch risk rating using KRIs, delivered training, and gained exposure to KYC, CPV, portfolio management, collections, and recovery.

CGPA: 7. 78

CGPA: 7. 12