Barani Sridhar

Identified & pooled valuable data from various sources to extract, preprocess, analyze the data and deliver a seamless Business Intelligence Solution. Used business statistical methods to provide insights into the usage of business performance & suggested methods for improving process operations through interactive visualizations. Created and normalized the data into the database. Delivered business results using Predictive and Prescriptive analytics through Statistics/R/Python/ ML techniques.

Played a pivotal role in analyzing business requirements, translating them to deliverables (process diagrams, workflows and data flows), identified areas of process improvements and concerns in business operational areas and provided appropriate strategies to improve them. Distinction of being involved in the off shore transitioning for captive IT Infrastructure management. Leveraged opportunities to streamline reporting for Helpdesk metrics and supported KPI’s and customer satisfaction metrics tracking.

Handled client engagement, transition management, incident management for IT service desk. Ensuring SLA adherence & delivery, customer satisfaction, solution innovation, service desk strategy implementation, crisis management, process design, define, quality and compliance management, stakeholder relationship building and expectation management, historical KPI data analysis and long term service improvement, value adds, resource allocation, ensuring stability and zero surprise.

• Resolved all technical problems and issues regarding HP LaserJet Printers, modems and PC hardware, modems and printer networking • Handled client’s calls regarding computer hardware, software, networking, printer, internet and other peripherals etc. and provided technical solution to the users through phone. If needed also provide engineers at the location. • Provided excellent client support thereby ensuring client satisfaction by taking feedback.

• Involved in monitoring sales call quality, customer care and technical support calls • Handled customer queries & provided information as per the defined standards. Followed up on escalations & closed them. • Significantly analysed & maintained Customer Service Quality Standards. Led the initiative across successful management of service quality. Regularly provide inputs to branches to improve service quality.

Data Analysis Data Modelling R Python Tableau ML techniques

Commerce