Barbara Alilović

Daily communication with customers via email, phone, social and chat in English Providing customers with prompt information regarding products and orders Handling data through different files Following up with customers to ensure their issues are resolved, problem solving skills Gathering customer feedback to share with colleagues and management KPI oriented

Presenting, promoting and selling products/services using solid arguments to existing and prospective customers Establishing, developing and maintaining positive business and customer relationships Expediting the resolution of customer problems and complaints to maximize satisfaction Coordinating sales effort with team members and other departments

Creating engaging text, image and video content Designing posts to sustain readers curiosity and creating buzz around new projects Facilitating online conversations with community and responding to queries Developing an optimal posting schedule

Training team members Setting strategy and monitoring progress towards goals Strong communication skills Problem solving, organizational and delegation skills

Distance learning, virtual campus

Distance learning