Barbara Coppola

-Development of sales strategies -Definition and achievement of sales targets for individual sales areas -Acquisition of Key Accounts -Active acquisition of new Partners -Product sales presentation -Partner sales training -Setting sales targets with Distributors and Partners -Managing contract negotiation -Maintaining the customer base -Monitoring and analysis of sales figures -Obtaining customer feedback and market research -Performance reporting to managers

-Preparation of business management analyses -Evaluation of potential business opportunities -Identification of new distribution channels -Active acquisition of new customers -Preparation of sales strategies -Promotion of products -Active support of existing customers -Planning appointments, calls and meetings -Processing of customer orders -Monitoring customer satisfaction -Representing the company at road shows, exhibitions -Product presentations

-Management Assistant -Authorised signatory -Customer service -Personnel Administration -Payroll -Accounting -Logistics

Customer Focus Team SpecialistAvaya Deutschland GmbH, Munich - Post Sales and Maintenance activities for Enterprise customers and Business Partners in EMEA - Scheduling onsite interventions and dispatching spare parts in EMEA - Managing customer’s escalations - Managed Service and Post Sales Support for Italy, Germany, Austria, Switzerland - Internal Auditor for ISO Standard 9001:2008 certification

Foreign Language Correspondent (English & German)