Barbara Isaia

I play an integral internal and external role in planning and coordinating training services for key accounts and maintain a high standard by advising the client of adequate training modalities that fit their needs. This enables a high data quality outcome while implementing cost effective measures and building lasting relationships.

I am responsible to create and review project specific training plans and to coordinate the assignment of resources. Facing the Covid-19 pandemic, I developed and executed a fully virtual training program including pricing structure based on client’s requirements and needs. To streamline and centralize audit-proof administration and tracking of client-facing trainings, I designed the Education and Training Management database.

Being the main point of contact for all training-related questions, I kept projects on schedule, ensured deadlines were met and incoming requests were prioritized as needed. I attended client meetings to understand their training needs and requirements and responded accordingly. I created and maintained the department’s metrics for the Respiratory business line. Created a forecast of upcoming projects to allow for in-time resource planning.

> I created and established long term and stable relationships with business partners ("Local Supporters") that perform world-wide technical support with a focus on APAC countries such as China, Japan. > I monitored and managed the training status of Local Supporters and handled communication, also in delicate cases. > Setting up / revising of contract template > Optimizing entries / views in Total Clinical Trial Management > Automating processes < Improvement and retention of information flow to customer

former Viasys Healthcare GmbH, former CardinalHealth Germany 234 GmbH; Providing services for customers and colleagues, such as planning of events, business travels, small shipments, invoicing (incl. preparation), accounts receivables, ...

ABWL/VWL, Marketing, Int. Marketing, Recht, Rechnungswesen, Wirtschaftsenglisch, Englische Handels- /BWL, Investition/Finanzierung/Steuern, Personal/Organisation, Int. Studien, Int. Wirtschaft, Wirtschaftsinformatik,