Bastian Kout

Project Manager & Researcher, Freelance Consultant - Conducting due diligence projects for leading strategy consulting firms - Leading of an international team in a due diligence project in five different time zones - Performance was always high in quality and exceeded expectations which -always resulted in 100% bonus evaluated by client

- Establishing the Customer Success department and implementing new processes to improve the re-booking rate. - Active contribution to improve sales performance through process automation and customer insight reporting - Participation in strategy meetings with the founding team and elaboration of the future corporate strategy (including brand promise & brand positioning) - Carrying out competitor and market analyses and preparing bases for decision-making for the founders

- Briefing, coordination and control of manpower on site of the event - Organization, planning and administration of badges and access authorisations for over 1000 Audi employees and external agencies - Right hand of the project manager and contact person in questions of tenders, crew accommodation, communication with agencies and the Audi Forum at IAA 2017

- Expert for internal sales software and contact person for all sales managers within the Airbus Group - Contribution to customer satisfaction by guaranteeing data consistency and data validation - Assistance with product improvement through participating URTs and UATs and analysis of underlying patterns of customer complaints

- Development of the project plan for the design and launch of a new product - Assistance of the head of multichannel for the rollout of new stores e.g. evaluation of the safety systems in order to conduct improvement measures - Creation of a concept for a virtual mirror tool to ease the customer journey: Execution of surveys, market analysis and initial preparation of an integration plan

- Independent maintenance of social media platforms and regular reporting of relevant KPIs - Creation of service overviews, as well as ensuring data consistency of databases - Evaluations of customer and employee surveys and execution of market analyses

Majors in Strategy & Transformation Management

Business Strategy, Corporate Finance & Management Consulting (Semester Abroad)

Majors: International Marketing & Sales, Corporate Governance, Luxury & Brand Management, Innovation Management Bachelor Thesis: CRM in automobile sales in times of digitalization - Grade 1,2