Belindah Tafelmeyer

Preparation of supporting materials and representing the company at international public occasions including aviation conventions and exhibitions, e.g. the European Business Aviation Convention and Exhibition (EBACE) in Geneva, B2B marketing, e.g. to travel agencies and hotels, Creating the corporate brand image, e.g. by contributing to promotion materials (video, newspaper articles, brochures, company website) or designing and styling corporate uniforms, Publication of operation manuals

Consultancy and advice of customers about acquisition and management of new products as well as documentation and operational requirements, Consultancy regarding aircraft sales and management

Establishment of operational standards such as in-house store control procedures and safety and security training requirements and programs, Liaising with the engineering department regarding maintenance and equipment upgrades as per specific customer requirements, Recruitment, introduction and training of cabin crew members and ground staff, Scheduling staff within the assigned fleets, in order to ensure that all aircrafts are efficiently crewed and policies and procedures are followed

Development of new customer services in order to create personalized products in accordance with international safety and security requirements for high level clientele such as celebrities, CEOs of multinational corporations, heads of states and diplomats, Customer profiling and analysis of customer feedback to create consistent and personalized experience and therefore improve customer loyalty and identify advocates for referral, Service outsourcing and negotiating contracts with suppliers

Customer Services and Marketing Support

Customer Services and Marketing Support

Executive MBA in strategic Management, Thesis about the creation of dynamic capabilities within aviation

Hotel Management