Bella Yu

• Answered billing questions and address payment issue • Document accurate notes for all account interactions. • Collect customer feedback and made process changes to ensure customer satisfaction • Integrated data support into systems, enabling company to monitor and document usage

• Proactively sought out to assist across sales floor • Approaching browsing customers and initiate conversations to determine buying preferences • Recommend appropriate movies and direct or lead customers to selections • Achieve sales target successfully with excessive 20%~40% than average • Assist customers with testing on movies, finding appropriate movies, and process customer payments by cash

- International Financial Management - International Business - Fixed Income Securities and Risk Management - Advanced Portfolio Management - Derivative Securities - Ethics for Investment - Project Management - Administrative studies - Decision Making - Data Analysis System (SAS)