Ben Dyer

- Overseeing all operational requirements for our online panel, which supports over 200,000 active customers - Built and scaled Customer Care structures to accommodate customer enquiries efficiently while ensuring a high level of customer satisfaction - Created and improved Customer Experience KPIs, including customer satisfaction and loyalty - Successfully implemented anti-fraud measures to achieve exceptional data quality on the platform

- Managing a team of 14 star employees, ensuring all team members are engaged, highly motivated, and successful in achieving departmental targets. - Proactively facilitating the development and growth of individuals within my team. - Main contact person for our outsourcer in Bulgaria, organizing automated reporting, streamlining processes and conducting weekly performance monitoring and communications - Successfully project managing total compensation expenditure, seeing a reduction of 60%

- Built and maintained a close working relationship with 60 restaurant partners, providing a customised service and tailored solutions. - Successfully increased the overall revenue of assigned business partners by 65% over six months. - Contributed towards a number of successful initiatives and the creation/streamlining of internal processes, improving the overall productivity and efficiency of the department.