Benjamin Bkengil

Develops scalable and secure cloud infrastructure solutions on AWS, Azure, and Google Cloud to improve 3E IT service delivery. Manages cloud projects independently, ensuring timely completed and quality standards. Provides technical expertise to team, promoting best practices, and collaboration. Resolves complex cloud infrastructure issues, droving the adoption of new technologies. Provides on-call, onsite, and remote IT support, to to improve staff turnaround times.

Configured and managed Microsoft Azure to optimize IT services, provisioning virtual machines, storage, networks, and security groups for uninterrupted operations. Administered Microsoft Entra for 300+ users and implemented Office 365 applications, increasing productivity by 20%. Maintained audio-visual systems for conferences and ensured 98% uptime for critical systems. Managed endpints on Microsoft Intune ensure compliance. Provided prompt end-user support using Jira.

Managed the day-to-day operation of IT services, ensuring that they are accessible, and delivered effectively and efficiently. Monitored the performance of IT infrastructure for availability, and reliability, taking proactive measures to address issues. Worked collaboratively with Support Vendors/ Third-Party Service Providers to ensure high availability of IT services. Integrated new technologies and optimized network performance and security against cyberattacks. Provided onsite and remote support.

Managed the performance of Network and Systems Infrastructure services such as WAN Connectivity, On-Prem Servers, Cloud Platforms and Centralized Database Access for smooth operation of IT services. Led the response to IT incidents and service disruptions, restoring services within established SLAs. Administered and maintained network and system infrastructure assets in compliance to best IT security standards and practices to mitigate cybersecurity attacks. Provided prompt user support.

Managed the Bank's Datacenter both Production and Disaster Recovery Sites; Administered and provided support to all physical servers and virtualization platforms ensuring optimum utilization and performance. Managed the day-to-day delivery of critical services such as ATMs, Transaction Notification, Active Directory and Email ensuring they are available 99.9%. Deployed current updates of operating systems and business applications and provided onsite and remote support to system users.

Administered and managed all IT services to support the work of the Commission. Installed and configured servers, Hyper-V, network attached storage and other systems of the company. Administered and maintained the company's Firewall, Active Directory, Group Policy, Shared folders, Emails and other Microsoft-based services and worked with Service Providers to ensure high service delivery. Provided Level 1, 2 & 3 Support.