
Benjamin Bkengil
Skills
Timeline
Professional experience for Benjamin Bkengil
- Current 1 year and 1 month, since Apr 2024
Cloud Engineer
3E Europe GmbH
Develops scalable and secure cloud infrastructure solutions on AWS, Azure, and Google Cloud to improve 3E IT service delivery. Manages cloud projects independently, ensuring timely completed and quality standards. Provides technical expertise to team, promoting best practices, and collaboration. Resolves complex cloud infrastructure issues, droving the adoption of new technologies. Provides on-call, onsite, and remote IT support, to to improve staff turnaround times.
Configured and managed Microsoft Azure to optimize IT services, provisioning virtual machines, storage, networks, and security groups for uninterrupted operations. Administered Microsoft Entra for 300+ users and implemented Office 365 applications, increasing productivity by 20%. Maintained audio-visual systems for conferences and ensured 98% uptime for critical systems. Managed endpints on Microsoft Intune ensure compliance. Provided prompt end-user support using Jira.
- 2 years and 2 months, Jul 2021 - Aug 2023
IT Support
BestPoint Savings & Loans Ltd
Managed the day-to-day operation of IT services, ensuring that they are accessible, and delivered effectively and efficiently. Monitored the performance of IT infrastructure for availability, and reliability, taking proactive measures to address issues. Worked collaboratively with Support Vendors/ Third-Party Service Providers to ensure high availability of IT services. Integrated new technologies and optimized network performance and security against cyberattacks. Provided onsite and remote support.
- 3 years and 9 months, Oct 2017 - Jun 2021
Team Lead (Network & Systems Infrastructure)
Bank of Africa
Managed the performance of Network and Systems Infrastructure services such as WAN Connectivity, On-Prem Servers, Cloud Platforms and Centralized Database Access for smooth operation of IT services. Led the response to IT incidents and service disruptions, restoring services within established SLAs. Administered and maintained network and system infrastructure assets in compliance to best IT security standards and practices to mitigate cybersecurity attacks. Provided prompt user support.
- 4 years and 10 months, Jan 2013 - Oct 2017
Systems Administrator
Bank of Africa
Managed the Bank's Datacenter both Production and Disaster Recovery Sites; Administered and provided support to all physical servers and virtualization platforms ensuring optimum utilization and performance. Managed the day-to-day delivery of critical services such as ATMs, Transaction Notification, Active Directory and Email ensuring they are available 99.9%. Deployed current updates of operating systems and business applications and provided onsite and remote support to system users.
- 9 years and 10 months, Mar 2003 - Dec 2012
Team Lead
Public Services Commission
Administered and managed all IT services to support the work of the Commission. Installed and configured servers, Hyper-V, network attached storage and other systems of the company. Administered and maintained the company's Firewall, Active Directory, Group Policy, Shared folders, Emails and other Microsoft-based services and worked with Service Providers to ensure high service delivery. Provided Level 1, 2 & 3 Support.
Educational background for Benjamin Bkengil
- 1 year, Aug 2023 - Jul 2024
MSc IT Security Management
Arden University
Languages
English
First language
German
Basic
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