Benjamin Wiesler

Responsible for the tool landscape, the data management and the data maintenance processes within the coorporate CIO department - monitor internal IT globally (reporting of Key Perfomrance Indicators, financial figures, ICT Services and Business Applications) - keep the data consistent with a centralized data management and a common data model - develop and maintain a dashboard solution - develop the datamodel within the standard Microsoft landscape - benchmark internally and against the market

Responsible for the global CIO Program Management - implement a global IT-Governance framework (COBIT) - implement a global KPI Reporting - steer global projects and communities (PRINCE 2)

Responsible for the Information- /Content Management Strategy - be a Subject Matter Expert (ITIL) - develop and maintain the configuration management within the Service Business Lines - develop and maintain the change management within the Service Business Lines - develop and maintain a content management strategy - project support

Responsible for the Global Tool Landscape within VOICE Services - develop and maintain consistent datamodel - drive the automation & optimization within the ITIL processes - ensure ITIL conformity

Responsible for the Management Systems within VOICE Services - develop and maintain the configuration management database - ensure a consistent reporting - develop and maintain a web based availability monitoring solution - drive the automation & optimization within the tool landscape

VOICE Services - 3rd Level Administrator (HiPath Technology)