Basic

Bill Schmidt

Employee, Support Team Lead, Weber Shandwick / Interpublic

Chicago, United States of America

Skills

Project management *Software rollouts
training
communication
execution Office 2007 rollout
Live Meeting rollout
IE 7
SAP *Maintain documentation for Sox compliance. *Audio / Visual mgt Managed complex boardroom installations
service procurement
training on A/V usage. *Vendor mgt Apple
UV
AVI
Devine Owens
Iron Mtn
ATT
HP
AMS
Canon
LCI
SHI *Managed complex IT integration of HVAC roof project. *Managed all business unit end of life salvaging needs. *IT Training sessions & periodic email tips MS Live meeting
Office 2007 applications
Blackberry
Audio/Visual systems. *Hardware rollouts Workstation
Printer
Mac
Memory
Equitrac *Tech advisory – helped develop group and solicit ideas for IT improvements *Work across GIS teams to resolve connectivity issues (citrix
network ops
Exchange) Technical support *Lead support team to resolve issues escalated by level 3 helpdesk across multiple business units & locations. *Maintain & support server & workstation infrastructure in Windows environment. *Log incidents in Remedy tracking system to comply with SLA timescales. *Provide disaster recovery support with Backup Exec & Commvault *Provide remote support using Landesk & Vnc *Provide user remote assistance with Cisco vpn clients & Citrix MetaFrame. Excellent knowledge of MS Office products including email. Excellent knowledge of Blackberry mobile devices Provide expert support of all MS Office products Pro products. Excellent knowledge of Blackberry mobile devices. Experience with Active Directory
Exchange
Symantec AV
MS Server 2003
TCP/IP

Timeline

Professional experience for Bill Schmidt

  • Current , since Dec 2005

    Support Team Lead

    Weber Shandwick / Interpublic

Languages

  • English

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