Bhaveshkumar Renpara

We have delivered unified front end application to well known telecom operator in Germany for their telesales and retail business across all stack (Mobile, Fix, Cable) business. Working on this project since last 5 years. Started as senior support engineer and since last 4 years working as a application support consultant. Primary contact for all matters pertaining to production support, service quality, communication, participating in meetings, Incident resolution, RCA, problem fixing, delivery etc.

Mobile prepaid and Postpaid charging and online call control there is a platform called IN/OCS. This platform is mainly developed in java by popular product companies like Nokia, Ericsson etc. I worked as Senior Technical Support Analyst on this product originally developed by Nokia and later acquired by Optiva. Primary responsibilities under that role were Incident handling, Problem handling, Deployments, Testing and Monitoring across IN/OCS platform. Here worked with telecom operators in India and Oman.

Ericsson has many telecom customers who uses their IN platform for mobile prepaid charging. 2011-12 Ericson came with proactive monitoring idea on the IN platform. They built their own tool where you can configure and run set of system and application related commands. Tool does analyses of outputs and prepares report in excel. This report will have proactive suggestions or actions which customer should take to avoid future outages or further damages.

Operations and Support engineer for IN platform delivered by Alcatel Lucent to telecom operator BSNL in India.