Björn Hartmann

ist offen für Projekte. 🔎

Angestellt, Station Manager, acciona

Abschluss: Master of Business Administration - MBA, Alpen-Adria-Universität Klagenfurt

Düsseldorf, Germany

About me

The transportation and logistics industry, its processes, and the constant pursuit of excellence is my passion. I have more than 24 years of experience as an experienced leader and expert in general management and process consulting with a strong focus on operations in the aviation and consulting industry. Through numerous projects carried out worldwide, among others in the areas of lean management and seamless travel experience; through my experience in the digitalization of processes and the implementation of automated infrastructure; and through my work with international teams and customers, I have been able to steadily expand my know-how and successfully bring in best practices for the continuous optimization of value creation. I am convinced that the digitization of processes and communication, as well as the automation of the infrastructure are among the most important success factors in a volatile market environment.

Skills

Unternehmensführung
Prozessoptimierung
Führungserfahrung
Consulting
Lean Management
Projektmanagement
Risikomanagement
Change Management
Portfoliomanagement
Customer Journey Mapping
Design Thinking
Airline Management
Airport Management
Strategie
Vertrieb
Finance
Innovationsmanagement
Ground Operations
Aircraft ground handling
SGHA
IATA regulations
Baggage Handling
Ramp Handling
Passenger handling
Filialleitung
Lean-Management
Kundenservice
Automatisierung
Luftfahrt
Kundenbindung
Fluggesellschaft
Integrierte Managementsysteme
Kundenbeziehung
Customer-Relationship-Management
BWL
Leadership
Interkulturelle Kompetenz
Reisebereitschaft
Empathie
Erfahrung
Kreativität
Teamfähigkeit
Kundenorientierung
Zuverlässigkeit
Belastbarkeit
Hands-on-Mentalität
Auslandserfahrung
Fachkompetenz
Durchsetzungsvermögen
Zielstrebigkeit
Begeisterungsfähigkeit
Unternehmerisches Denken
Problemlösungskompetenz
Analytisches Denken
Schnelle Auffassungsgabe
Strukturierte Arbeitsweise
Seriosität

Timeline

Professional experience for Björn Hartmann

  • Current 5 years and 6 months, since Jul 2019

    Station Manager

    acciona

  • 1 year and 1 month, Jun 2018 - Jun 2019

    Senior Consultant / Expert Baggage Operations

    Munich Airport International GmbH

  • 3 years and 4 months, Feb 2015 - May 2018

    Manager Customer Experience

    Star Alliance

  • 6 years and 10 months, Mar 2008 - Dec 2014

    Station Manager

    AHS Aviation Handling Services GmbH
  • 3 years and 7 months, Aug 2004 - Feb 2008

    Manager Passenger Services

    AHS Aviation Handling Services GmbH
  • 1 year and 1 month, Jul 2003 - Jul 2004

    Duty Officer Passenger Services

    AHS Aviation Handling Services GmbH
  • 2 years and 5 months, Feb 2001 - Jun 2003

    Ramp Dispatcher, Weight & Balance Agent

    Aviapartner GmbH

  • 9 months, May 2000 - Jan 2001

    Customer Service Agent

    Menzies Aviation

Educational background for Björn Hartmann

  • 2 years and 1 month, Aug 2013 - Aug 2015

    MBA - Master of Business Administration

    Alpen-Adria-Universität Klagenfurt

  • 1 year and 1 month, Aug 2012 - Aug 2013

    General Management Diplom (SGBS)

    St. Galler Business School

  • 2 years and 1 month, Jun 2001 - Jun 2003

    Servicekaufmann im Luftverkehr

    Berufsschule Freising

Languages

  • German

    First language

  • English

    Fluent

  • French

    Intermediate

Interests

Golf
Sportfliegerei
Musik

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